Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Support Portal
  1. Support Portal
  2. technischer Hardwaresupport

Technischer Support

Required fields are marked with an asterisk*

Sie steht auf dem silbernen Aufkleber mit der Bezeichnung des Prüfgerätes. Es wird die Zeichenfolge nach "S.-Nr.:" benötigt

Der Index steht auf dem silbernen Aufkleber mit der Bezeichnung des Prüfgerätes in der dritten Zeile.

Geben Sie hier an, wie Sie das Prüfgerät bedienen

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"7e4d676984db4fce5429ea2f424eb0ba6b24de1f_lout","branding":{"id":"15","key":"hws","name":"technischer Hardwaresupport","portalBaseUrl":"/servicedesk/customer/portal/15"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8c2d1b74-5b3b-40c9-ab56-fa80632a2caf/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTBiYzgzMC04MGYxLTRiNzktOTkyMi1kZmQ3YzQ1YTBjMjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhjMmQxYjc0LTViM2ItNDBjOS1hYjU2LWZhODA2MzJhMmNhZiI6WyJyZWFkIl19LCJleHAiOjE3NjUyNzk2MzUsIm5iZiI6MTc2NTI3OTAzNX0.XK2ldLxa6RWFhhjBKt_NfZN8am5iVkCN5r3WhQJ_x48&client=d50bc830-80f1-4b79-9922-dfd7c45a0c22&mode=fit","logoId":"8c2d1b74-5b3b-40c9-ab56-fa80632a2caf","isLogoAvailable":true,"helpCenterTitle":"Willkommen im SAFETYTEST Support Portal","sharedPortalName":"Support Portal","userInitialAnnouncementHeader":"Wie können wir Ihnen Helfen?","userInitialAnnouncementMessageWiki":"<p>Für Anleitungen und weiteren Hilfestellungen besuchen Sie auch unsere <a href=\"https://safetytest.atlassian.net/wiki/spaces\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Wissensdatenbank</a>.</p>\n<p>Wollen Sie ihr Prüfgerät zum Service oder zur Kalibrierung zu uns senden nutzen Sie unser <br> <a href=\"https://support.st-servicecenter.de/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Serviceformular</a>.</p>\n<p>Sie haben eine Frage zu Software? Wählen Sie die passende Kategorie aus und stellen Sie eine Anfrage.</p>","translations":{"fi-FI":{"localeDisplayName":"Finnish (Finland)"},"uk-UA":{"localeDisplayName":"Ukrainian (Ukraine)"},"en-US":{"localeDisplayName":"English (United States)"},"no-NO":{"localeDisplayName":"Norwegian (Norway)"},"zh-CN":{"localeDisplayName":"Chinese (China)"},"is-IS":{"localeDisplayName":"Icelandic (Iceland)"},"nl-NL":{"localeDisplayName":"Dutch (Netherlands)"},"cs-CZ":{"localeDisplayName":"Czech (Czechia)"},"ja-JP":{"localeDisplayName":"Japanese (Japan)"},"hu-HU":{"localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"helpCenterTitle":"Willkommen im SAFETYTEST Support Portal","sharedPortalName":"Support Portal","announcementHeader":"Wie können wir Ihnen Helfen?","announcementMessage":"Für Anleitungen und weiteren Hilfestellungen besuchen Sie auch unsere [Wissensdatenbank|https://safetytest.atlassian.net/wiki/spaces].\n\nWollen Sie ihr Prüfgerät zum Service oder zur Kalibrierung zu uns senden nutzen Sie unser \n[Serviceformular|https://support.st-servicecenter.de/].\n\nSie haben eine Frage zu Software? Wählen Sie die passende Kategorie aus und stellen Sie eine Anfrage.","localeDisplayName":"German (Germany)"},"zh-TW":{"localeDisplayName":"Chinese (Taiwan)"},"ko-KR":{"localeDisplayName":"Korean (South Korea)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"sk-SK":{"localeDisplayName":"Slovak (Slovakia)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"it-IT":{"localeDisplayName":"Italian (Italy)"},"ru-RU":{"localeDisplayName":"Russian (Russia)"},"pl-PL":{"localeDisplayName":"Polish (Poland)"},"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"ro-RO":{"localeDisplayName":"Romanian (Romania)"},"sv-SE":{"localeDisplayName":"Swedish (Sweden)"},"da-DK":{"localeDisplayName":"Danish (Denmark)"},"tr-TR":{"localeDisplayName":"Turkish (Türkiye)"},"et-EE":{"localeDisplayName":"Estonian (Estonia)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"localeDisplayName":"Vietnamese (Vietnam)"},"en-GB":{"localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"de-DE","userLanguageTag":"en-GB","portalThemeColor":"#014280","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTBiYzgzMC04MGYxLTRiNzktOTkyMi1kZmQ3YzQ1YTBjMjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NjUyNzk2MzUsIm5iZiI6MTc2NTI3OTAzNX0.w3TFqx0yPOizY1PqB0YBChqwNpYcp1IqtzZJ2KItsHw&client=d50bc830-80f1-4b79-9922-dfd7c45a0c22&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"15","key":"hws","projectId":10028,"serviceDeskId":15,"name":"technischer Hardwaresupport","description":"<p>Willkommen! Sie können über die bereitgestellten Optionen eine Anfrage für Hardwaresupport erstellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/15","reqTypes":[{"id":"10110","name":"Fragen zu Optionenfreischaltung und Lizenzierung","descriptionHtml":"","callToAction":"Fragen zu Optionenfreischaltung und Lizenzierung","introHtml":"<p>Wählen Sie diese Option, wenn Sie Fragen zu Lizenzierung oder Optionenfreischaltung der Pürfgeräte haben.</p>","icon":10564,"iconUrl":"https://safetytest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10564","groups":[15],"key":""},{"id":"10407","name":"Reklamation von Neugerät","descriptionHtml":"","callToAction":"Reklamation von Neugerät","introHtml":"<p>Wählen Sie diese Option, wenn Sie ein Neugerät erhalten haben, das bei der Inbetriebnahme nicht funktioniert.</p>","icon":10307,"iconUrl":"https://safetytest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10307","groups":[15],"key":""},{"id":"10109","name":"Technischer Support","descriptionHtml":"","callToAction":"Technischer Support","introHtml":"<p>Benötigen Sie Hilfe bei der Installation, Konfiguration oder Problemlösung? Wählen Sie diese Option, um Unterstützung anzufordern.</p>","icon":10321,"iconUrl":"https://safetytest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","groups":[15],"key":""},{"id":"10112","name":"Verbesserungsvorschlag","descriptionHtml":"","callToAction":"Verbesserungsvorschlag","introHtml":"<p>Erzählen Sie uns von Ihrer Idee für eine neue Funktion oder Verbesserung.</p>","icon":10322,"iconUrl":"https://safetytest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10322","groups":[15],"key":""}],"reqGroups":[{"id":15,"name":"Allgemein"}],"orderMapping":{"15":[10109,10110,10112,10407]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7d22f53e-a9af-314b-81a0-57b8610cf7f3","appLinkName":"System Confluence","appLinkUrl":"https://safetytest.atlassian.net/wiki","spaceKey":"TD","spaceName":"Technische Dokumentation","spaceUrl":"https://safetytest.atlassian.net/wiki/spaces/TD","isServer":false},"labels":[],"projectKey":"HWS","serviceDeskId":15,"kbLinkDomainURLs":["https://safetytest.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":15,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HWS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":true,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTBiYzgzMC04MGYxLTRiNzktOTkyMi1kZmQ3YzQ1YTBjMjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUyODAyMzUsIm5iZiI6MTc2NTI3OTAzNSwiYW5vbklkIjoiYW5vbi11c2VyIn0.xjWcu32VRax6MSJY5aX9pwteNYs0UVRbd5Xf7Lf404I","targetCollection":"upload-project-10028","endpointUrl":"https://api.media.atlassian.com","clientId":"d50bc830-80f1-4b79-9922-dfd7c45a0c22","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"56d32de3-d09e-4a2e-8b6b-14ae0a48b029","name":"Bluetooth","categoryUrl":"https://safetytest.atlassian.net/servicedesk/customer/portal/15/topic/56d32de3-d09e-4a2e-8b6b-14ae0a48b029","createdAt":"1657262220658"},{"id":"aec4fece-0834-4e61-ad26-eef7ce48fd0e","name":"Display","description":"Es geht um die Bedienung am Display bei 1ST, 3CL, 3HD und ähnliche Geräte.","categoryUrl":"https://safetytest.atlassian.net/servicedesk/customer/portal/15/topic/aec4fece-0834-4e61-ad26-eef7ce48fd0e","createdAt":"1674569091515"}]}},"reqCreate":{"id":10109,"projectId":10028,"issueType":{"id":"10109","name":"Technischer Support"},"form":{"name":"Technischer Support","descriptionHtml":"","callToAction":"Technischer Support","intro":"<p>Ben&ouml;tigen Sie Hilfe bei der Installation, Konfiguration oder Probleml&ouml;sung? W&auml;hlen Sie diese Option, um Unterst&uuml;tzung anzufordern.</p>","instructions":"","icon":10321,"iconUrl":"https://safetytest.atlassian.net/rest/servicedeskapi/requesttype/icon/type/issuetype/id/10321","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10294","fieldConfigId":"10514","label":"Firmenname","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10112","fieldConfigId":"10239","label":"Telefonnummer","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10110","fieldConfigId":"10237","label":"Prüfgerät","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10326","label":"SAFETYTEST 3HD","selected":false,"children":[]},{"value":"10488","label":"SAFETYTEST 3CL","selected":false,"children":[]},{"value":"10489","label":"SAFETYTEST 3RT","selected":false,"children":[]},{"value":"10324","label":"SAFETYTEST 1ST","selected":false,"children":[]},{"value":"10325","label":"SAFETYTEST 1RT","selected":false,"children":[]},{"value":"10490","label":"SAFETYTEST 1IT+","selected":false,"children":[]},{"value":"10322","label":"SAFETYTEST 1LT V2","selected":false,"children":[]},{"value":"10323","label":"SAFETYTEST 1LT V2 RCD","selected":false,"children":[]},{"value":"10491","label":"SAFETYTEST 1PM","selected":false,"children":[]},{"value":"10327","label":"SAFETYTEST 3PA","selected":false,"children":[]},{"value":"10328","label":"SAFETYTEST A3-S","selected":false,"children":[]},{"value":"10532","label":"SAFETYTEST 3N","selected":false,"children":[]},{"value":"10533","label":"SAFETYTEST 3S","selected":false,"children":[]},{"value":"10534","label":"SAFETYTEST 3ST","selected":false,"children":[]},{"value":"10676","label":"SAFETYTEST MHT-P","selected":false,"children":[]},{"value":"10677","label":"SAFETYTEST MHT-S","selected":false,"children":[]},{"value":"10329","label":"Sonstiges","selected":false,"children":[]},{"value":"10661","label":"MERZ PMKD 1500","selected":false,"children":[]},{"value":"10662","label":"MERZ PMKD 1500 HS","selected":false,"children":[]},{"value":"10663","label":"MERZ PMKD 1600","selected":false,"children":[]},{"value":"10664","label":"MERZ PMKD 1600 HS","selected":false,"children":[]},{"value":"10665","label":"MERZ PMKD 2500","selected":false,"children":[]},{"value":"10666","label":"MERZ PMKD 3200","selected":false,"children":[]},{"value":"10667","label":"MERZ PMKD 3250","selected":false,"children":[]},{"value":"10668","label":"MERZ PMKD 3260","selected":false,"children":[]},{"value":"10669","label":"MERZ MAS-FSM 1500","selected":false,"children":[]},{"value":"10670","label":"MERZ MAS-FSM 1600","selected":false,"children":[]},{"value":"10671","label":"MERZ MAS-FSM 3200","selected":false,"children":[]},{"value":"10672","label":"MERZ MAS-FSM 3250","selected":false,"children":[]},{"value":"10673","label":"MERZ MAS-FSM 5000","selected":false,"children":[]},{"value":"10674","label":"MERZ MAS-FSM 6300","selected":false,"children":[]},{"value":"10675","label":"MERZ MAS-FSM 6310","selected":false,"children":[]},{"value":"11806","label":"CA6108 ","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10239","fieldConfigId":"10434","label":"Seriennummer","description":"Sie steht auf dem silbernen Aufkleber mit der Bezeichnung des Prüfgerätes. Es wird die Zeichenfolge nach \"S.-Nr.:\" benötigt","descriptionHtml":"<p>Sie steht auf dem silbernen Aufkleber mit der Bezeichnung des Prüfgerätes. Es wird die Zeichenfolge nach \"S.-Nr.:\" benötigt</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10111","fieldConfigId":"10238","label":"Firmwareversion des Prüfgerätes","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10269","fieldConfigId":"10470","label":"Index","description":"Der Index steht auf dem silbernen Aufkleber mit der Bezeichnung des Prüfgerätes in der dritten Zeile.","descriptionHtml":"<p>Der Index steht auf dem silbernen Aufkleber mit der Bezeichnung des Prüfgerätes in der dritten Zeile.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10408","fieldConfigId":"10669","label":"Bedienung","description":"Geben Sie hier an, wie Sie das Prüfgerät bedienen","descriptionHtml":"<p>Geben Sie hier an, wie Sie das Prüfgerät bedienen</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10867","label":"Display","selected":false,"children":[]},{"value":"10820","label":"Remote-Master App","selected":false,"children":[]},{"value":"10821","label":"Test-Master App","selected":false,"children":[]},{"value":"10822","label":"Safety-Remote Software","selected":false,"children":[]},{"value":"10823","label":"SafetyDoc Software","selected":false,"children":[]},{"value":"10824","label":"A3-S Remote Software","selected":false,"children":[]},{"value":"10868","label":"Sonstiges","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/15/create/10109","requestValidateBaseUrl":"/servicedesk/customer/portal/15/validate/10109","calendarParams":{"firstDay":1,"date":"2025-12-09T12:17:16+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"7d22f53e-a9af-314b-81a0-57b8610cf7f3","appLinkName":"System Confluence","appLinkUrl":"https://safetytest.atlassian.net/wiki","spaceKey":"TD","spaceName":"Technische Dokumentation","spaceUrl":"https://safetytest.atlassian.net/wiki/spaces/TD","isServer":false},"labels":[],"projectKey":"HWS","serviceDeskId":15,"kbLinkDomainURLs":["https://safetytest.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkNTBiYzgzMC04MGYxLTRiNzktOTkyMi1kZmQ3YzQ1YTBjMjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDI4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjUyODAyMzYsIm5iZiI6MTc2NTI3OTAzNiwiYW5vbklkIjoiYW5vbi11c2VyIn0.ai5QpRAjgbAASg_A9aBkMoAlI3kxVpcvl9jkDrVN9W8","targetCollection":"upload-project-10028","endpointUrl":"https://api.media.atlassian.com","clientId":"d50bc830-80f1-4b79-9922-dfd7c45a0c22","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=safetytest","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"7e4d676984db4fce5429ea2f424eb0ba6b24de1f_lout","baseUrl":"https://safetytest.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://safetytest.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"d50bc830-80f1-4b79-9922-dfd7c45a0c22","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b1e7385fe7174e77a99fdc409e145093","siteDefaultLanguageTag":"de-DE","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://safetytest.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}